Validation with bank card

On the bus

When you get on the bus through the first door, you will find a reader in front of the cab. It is the contactless bank card reader that allows you to buy and validate the single bus ticket in a single step, just by approaching the card.

Card reading buys and validates a single ticket for a particular bus.

In the metro

In some metro accesses, there is a special validation machine thay allows you to buy and validate a single ticket with a bank card.

Bank cards accepted and validation

The bank card reader accepts Visa, Mastercard and American Express credit cards in any format (card, mobile or watch). Although some organisations may apply a pre-authorisation higher than the price of the ticket, the payment will correspond to the current amount of the single ticket. If you are travelling with more people who also need a single ticket, you will need to hold the card close to the reader as many times as there are people.

The bank card reader emits a short sound on one note to indicate that the purchase and validation are correct. It also displays a message on the screen. If there has been any incident in the reading, the sound is on two notes.

If the payment card is not valid, you will need to use another one. If the reading was incorrect, you will need to pass the card, mobile or watch back over the reader.

Digital tickets

This purchase and validation system is completely digital. This means that the machine does not issue any physical tickets. If you have used this purchase and validation system and there is a ticket inspection, you only need to let the inspectors know the last four digits of the card you paid with. This provides proof that single tickets have actually been purchased with this card and for this particular journey.

Transactions on the Single ticket - Bank card website

Using a card to purchase and validate single tickets enables you to carry out a number of transactions online. At Single ticket - Bank card, you can view and download a simplified invoice for each purchase, access your travel history, view payment details, and add or remove cards. To access these procedures, you must register on the same website with an email and a password and keep the details of the cards you use regularly there.

You can request a full invoice with a simplified purchase invoice.

You can modify your account details in Single ticket - Bank card, change email or password, add or remove cards) and delete the account at any time.

Do you need help?

If you have any queries about purchasing and validating the single ticket by bank card, let us know through the enquiry form and with the subject "Purchasing tickets online".

If the query is about a specific transaction, please provide us with the date of purchase, the approximate purchase time, the last four digits of the card with which payment was made, the number of tickets purchased in that transaction, the bank receipt and the bus route and the bus coach number if you know it or the metro line and station.

Go to Conditions of purchase and validation of single bus tickets by bank card and to Conditions of purchase and validation of single metro tickets by bank card.