Customer services



TMB App is the app that takes you!
All public transport in one app. Find new routes and more transport options. Download it!
What do you need?
What do you need to know?
What do you want to do?
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T-mobilitat validation certificate
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Register for T-mobilitat
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Find lost property
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Request a metro receipt
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Pay a fine
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Submit allegations
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Buy single-parent or large family tickets
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Make a complaint or a claim
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Report damage
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Acknowledgment form
You may be interested in

Exchange of 2025 fare tickets
The 2025 fare tickets have already expired. Check whether you can exchange any remaining ones and how to do it.
Go
Get your invoices
Get your simplified invoices and request the full invoices for the tickets you’ve purchased.
Invoice options


Loss or theft of the T-mobilitat card
How to block and unblock your personalized card.
Check it out
Can't find what you want?
We provide you with different channels to resolve your doubts. Contact us!
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Virtual assistant
Ask what you want to know or choose the online options that will guide you until you get the information you need. -

Iquiry form
Write us when it suits you. We will send the answer to the email you provide us. -

Phone
If you want us to reach you by phone, you can call 900 70 11 49, from Monday to Sunday from 7:00 a.m. to 9:00 p.m.
In-person customer service
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