It is not necessary to have a user account to use the vast majority of the TMB App's functionalities related to transport search and planning. However, a user account is required to perform secure operations, store personalized information for future use, and carry out certain transactions.

Besides ensuring secure access to your data and the ability to perform transactions with guaranteed traceability, having a JoTMBé account offers access to other advantages that may be of interest to you through the points program.

The JoTMBé account is also accessible from the TMB website and allows you to use all the services available in the TMB App.

Registering for JoTMBé is easy and quick. If you don't have an account, you can do so with your email and password, or use your Facebook, Google, AMB, or Apple accounts.

We recommend remembering how you registered and always using the same method to log in to the application.

When registering, you will need to accept the service terms and conditions and the privacy policy established by TMB. If you want to know more about how we handle your data, you can find more information here.

If you already have a JoTMBé account, logging in is very easy. Remember to always use the email you registered with.

Similarly, if you are using social login with Facebook, Google, Apple, or AMB, ensure that the email you are registered with on these platforms matches your JoTMBé account email.

If you are not sure if you are registered, we suggest you try clicking the Forgot my password option. In this process, you will need to provide your email, and the system will check if it is in our database. If it is, you will receive an email to reset your access data. If it is not, the system will notify you that the user does not exist, and you will need to proceed with registration.

If you are having trouble accessing your account, it could be due to various reasons. Here are some possible causes and tips to help you determine what to do:

• There might be connection problems or the identification service may be temporarily unavailable due to an incident. In this case, we recommend trying to access it after some time. Ensure that you have a stable internet connection.
• You might be trying to access with an incorrect user account, such as the wrong email address. In this case, we recommend selecting the Forgot my password option to determine if the user exists.
• If you logged in through your Apple account, it is important to always use this method, especially if your Apple account is configured not to share your personal email. In such cases, Apple generates a unique email address (*********@icloud.com) for each user to facilitate social login. Keep in mind that if your Apple account is configured this way, you will receive notifications in your iCloud mailbox, which may not be the mailbox you use regularly as your personal email.

The JoTMBé account includes an email notification service. These notifications can be informational aimed at improving the service, or more commercial in nature, related to new services or promotions within the JoTMBé account.

You can edit your preferences for the different types of communications through the personal menu Communication Preferences.

The JoTMBé account offers a transport alert service for your favorite lines. Activating it is very easy. If you are authenticated (logged in), you can save favorites by clicking on the "star" symbol of the lines, or by going to the personal menu of the TMB App - My Alerts. In this option, you can activate alerts for lines you have marked as favorites or add new ones using the "+" option at the top. Once alerts are activated, you can configure when you want to receive them. During holidays or periods when you don't need to receive alerts, you can pause them all with the switch available at the top of the screen.

Favorite places are available at the top of the Home screen of the TMB App. By default, you have two slots available to save your home or work, but you can create new ones whenever you want. You can edit them by doing a long press (press and hold) on the favorite you want to edit. You can change the name as well as the location or delete it if you wish.

You can always save favorite places even if you are not registered with JoTMBé. Keep in mind that if you do not have a JoTMBé account, favorite places are stored on your mobile device and can be lost if you delete the app or change devices.

If you have a JoTMBé account, your favorites will always be available when you log in, and you can use them both in the TMB App and on the TMB website.

TMB is working to make the TMB App fully accessible in accordance with Royal Decree 1112/2018, dated September 7, 2018, on the accessibility of public sector websites and mobile applications.

We continuously review and improve functionalities and navigation to enhance the user experience for blind or visually impaired individuals:

• Voice-optimized navigation throughout the app.
• Design optimized to favor the app's visualization for users with low vision.
• Navigation optimized to facilitate the experience for users using screen readers (Voice Over / Talk Back).

The TMB App allows you to activate a feature that lets you receive notifications about the location of the next bus, its line, identification number, proximity to the stop, and whether it is stopped with the doors open.

From the stop page, where the upcoming arrivals for each TMB bus line are displayed, pressing on one of the predictions allows access to the next bus screen for that line. On this screen, users can see information related to this bus and activate stop alerts. To use this feature, Bluetooth must be enabled. Users can configure the different types of alerts they want to receive based on the bus's position relative to the stop in the app settings Accessibility.

This feature is specially designed for visually impaired users. The TMB App offers the possibility to send a message to the driver, informing them that there is a person at the next stop who wants to board the vehicle. At a double stop, this may mean that the bus will have to stop at both points.

From the stop page, where the upcoming arrivals for each TMB bus line are displayed, pressing on one of the predictions allows access to the next bus screen for that line. On this screen, users can see information related to this bus and activate the alert to the driver. To use this feature, Bluetooth must be enabled.

The system will automatically notify the driver that there is a visually impaired person at the stop.

IMPORTANT – This feature is intended for visually impaired users. Please do not misuse it and follow the general rules for requesting stops for buses arriving at the stop. You can find more information in the user guide.

Yes. The TMB App's route planner offers the option to consult routes between desired points that meet the condition of being accessible for PRM users. You can activate this feature in the planner settings at the top of the screen Route options - Accessible journeys.

Additionally, by accessing TMB Metro stations in the TMB App, you can also know the real-time status of the elevators at different stations and find out which access points you should use to enter or exit the station to ensure the route is accessible.

T-mobilitat is a service of the Metropolitan Transport Authority (ATM), and signing up creates an account in the T-mobilitat database. Registration is required to manage cards, have users under your account, restore cards in case of loss/theft, or receive transport discounts.

You can register in person or through digital channels. Simply being registered with T-mobilitat does not enable access through digital channels.

The T-mobilitat account is NOT a digital user account. To operate securely on any digital channel, identification is required.

For TMB, to operate with T-mobilitat in the TMB App or on the TMB website, a JoTMBé account is required, which serves as the credentials for accessing TMB's digital channels.

Through the JoTMBé account, it is possible to register for T-mobilitat by establishing a link with the T-mobilitat account.

If you sign up through TMB's digital channels, this allows you to register for T-mobilitat, and a link will be automatically established with your JoTMBé account.

If you are already registered through other means, the system will recognize it and automatically establish the link with your JoTMBé account.

Linking is activating your T-mobilitat profile in your JoTMBé account.

To reload transport tickets, you only need a JoTMBé account to ensure that the purchase is recorded in your account, and you can access the purchase order, invoices, and post-sale operations through the personal menu of the TMB App.

With your JoTMBé account, you can reload tickets both for your own cards and for third-party cards.

The mobile support is a personalized support that emulates a card on the mobile, and it is available on the Android system and, from December 2024, also on iPhones.

As it is a personalized support, you need to be registered with T-mobilitat and have your account linked to JoTMBé. Additionally, to activate it, you need to download the e-Wallet app and make a payment equivalent to the cost of the card support. The cost is 1 €.

• On Android phones, this amount is paid before activating the support and it does not matter whether you purchase a ticket or not.
• On iPhones, the amount is charged with the purchase of the first ticket that is loaded.

The support blocking option is available to prevent others from using the support in case of loss or theft. The TMB App requires the physical support to read it.

Therefore, this operation is only available online through the website www.tickets.tmb.cat by accessing your T-mobilitat account.

For security reasons, T-mobilitat cards sent by mail arrive deactivated. To activate them, you need to follow a process that you can complete using the TMB App:.

1. Read the card. The system will inform you that the card is deactivated.
2. Select Activate.
3. If the system asks you to enter a PIN, do so and complete the process by bringing the card close to the mobile device again. You can request the PIN, if you don't already have it, through this same screen.
    

The TMB App has a migration process to change mobile devices in case of replacement or loss. Just follow the steps provided by the TMB App. To start the migration, you must be logged in and have your T-mobilitat account linked to JoTMBé. If you still have the old device, it's best to unlink the electronic wallet from that device and then start the migration on the new device. In the personal menu, go to T-mobilitat - Electronic Wallet Portability:

1. Access the old device and unlink the electronic wallet. In case of theft or loss of the old device, you can skip this step, though the process might take longer.
2. Access the new device and sync the wallet again. This process will require the Electronic Wallet app to be installed on the new device. The TMB App will guide you through it. A new payment is not required in these cases.

This process allows you to migrate your e-wallet between terminals with different operating systems (from Android to iOS or vice versa). You should keep in mind that the e-wallet is unique and can only be on one device, so when you make migrations, it will only be available on the last terminal you migrated to.

Unlike bank cards that we have on our mobile (which are copies of the physical ones), in T-mobilitat, each support is a different card and, therefore, the tickets are also different.

When you have mobile support, it is possible to validate with your mobile device (currently only available on Android). In this case, you ju

When you have mobile support, you can validate with your terminal. Remember to select the ticket you want to validate if you have more than one.

• If you are using an Android phone, just bring the phone close to the validator and you don’t need to open the TMB App.
• If you are using an iPhone, you need to open the TMB App and access the e-wallet app to validate, or you can do it directly from the e-wallet app linked to your T-mobilitat profile.

Make sure your phone is activated and you are logged in to JoTMBé in the TMB App (you don’t need to do this every time if you have already done it previously) to ensure your mobile support is activated.

Yes, in the TMB App, scan a card or access the mobile support and select the Change ticket option. To do this, the previous ticket must be expired.

The TMB App will show you the catalog of tickets that you can load on each support, and you can choose and pay for the one you want.

Currently, invoicing via the TMB App is not yet available. If you want a complete invoice for a purchase made with the TMB App, you will need to book an appointment at a TMB Point to obtain it. We are working to make it possible to download them directly from the TMB App soon, from the purchase history in the personal menu.

IMPORTANT -To request a refund, your purchase must be within the period established by the regulations (consult the regulations for the use of transport tickets).

Currently, refunds cannot be made through the TMB App, but we are working to make this option available in the purchase history soon. For now, you can go to a TMB Point and request it.

The TMB App guides you through the necessary process to become part of the AMBici service and use its bicycles. To use the AMBici service, you need to be a member of JoTMBé and subscribe to one of the available tariffs.

You can start the subscription from the AMBici option available in the personal menu of the TMB App.
 

Yes. If you are a member of the AMBici service, you can use the TMB App to check the available bicycles at each stop, unlock a bicycle, find the best route to your desired destination, and know the available parking spaces at all stops.

Within the TMB App, you can also check your recent trips and payment history in the AMBici option in the personal menu.

Yes. You can directly report any issues you encounter with the bicycles, subscription, or stops through the TMB App.

The TMB App also provides guidance if you want to report an issue related to a trip or rental already completed.

You can access this feature from the rental history, available in the personal menu of the TMB App.

The route planner calculates the best routes to travel from a starting point to a final destination based on scheduled services and their real-time availability.

The TMB App offers results that consider TMB buses and metro, as well as FGC, Rodalies, Tram, AMB buses, private bike options, public bike-sharing from AMBici and Bicing, and private bike-sharing services like Cooltra, Bolt, and Donkey Republic.

With all these operators, the Vull Anar feature provides the best possible route options.

Users can access the planner from the main page with the Where do you want to go? option and from any stop or station they consult.

Vull Anar allows users to customize route searches to fully adapt to their needs.

Within the planner screen, users can access Preferences, where they can configure general options like the fastest route or routes with fewer transfers and other preferences such as the mode of transport they want to use (metro, bus, train, tram). If the route includes a bike, users can also choose the type of route (fastest, safest, or flattest) and the bike-sharing operators they want to use.

Vull Anar allows users to check which itineraries are accessible for PRM (Persons with Reduced Mobility) for their desired journey.

Within the planner screen, users can access Preferences and select Accessible journeys only. With this option activated, the resulting routes from the user's searches will consider the accessibility of the involved stations.

On the page of each TMB metro station, users can also check the real-time status of elevators and indications of which metro station access is suitable for entering or exiting if they want an accessible journey.
 

The route planner calculates the best routes to travel from a starting point to a final destination based on scheduled services and their real-time availability.

It is important to consider that an expected option may not be available at a given time due to incidents or the existence of better (faster) options at that moment.

When planning a trip, special attention should be paid to setting the desired travel time (day and hour) to ensure the planner provides a solution that aligns with the available services and the user's expectations. Different alternatives regarding transportation modes can also be explored through the available filters at the search or results level.

The TMB App allows users to check both the scheduled times and the upcoming arrivals of buses or metros at their desired stop.

Users select a stop or station (from TMB, FGC, Rodalies, Tram, or AMB bus stops), and the app displays the minutes remaining until the next bus or metro arrives.

On the same detail page of the stop or station, within the Schedules section, users can see the planned schedules of different transport services for the desired day.

At any given time, a user might check the upcoming services, and the waiting time displayed may not fully match the times shown on the screens available at stops or stations. This discrepancy can occur due to the timing of the query, which may not coincide with the timing of queries made by visual terminals at stops or stations.

If the user is unsure whether the result is correct, they can use the refresh option available on the screens that show the waiting time in the app.

If the app does not provide information about upcoming buses or metros, it could be due to various reasons:

• Temporary issues, communication failures, lack of coverage, or temporary service outages that feed the app. In this case, it is recommended to check again later, refresh the app, or use the available means at stops or stations. If discrepancies persist, remember that there might also be issues with the terminals located at stops or stations.
• At the time of the query, there may be no nearby services. In this case, it is recommended to check the planned schedules of the services in the app itself. The planned schedules can be viewed on the station or stop page, within the Schedules section.

The arrival predictions shown at each stop or station are real-time information provided by the information systems of each operator.

These systems calculate how many minutes remain until the next transport arrives at each stop or station.

The TMB App provides this arrival time on the detail page of each stop or station (accessible from the map on the main page, through any of the search tools, or in the list of operators, lines, and stops or stations) and also in the Real-time section, where users can see the arrival times at their favorite stops and stations without having to search for them.

In the Service Status section, the TMB App provides information on line and stop or station alterations, organized by:

• Real-time information of current disruptions in the TMB bus and metro service.
• Updated information of planned disruptions that will start soon in the bus and metro network.

In this section, users can check if there are any current or planned disruptions affecting their favorites or any line, station, or stop they wish.

In both the Service Status section and the detail pages for lines, stops, or stations, the TMB App provides updated information on current or planned disruptions affecting those elements.

For TMB bus and metro lines and stops, the TMB App uses the internal monitoring service to inform in real-time if there is any incident, which is activated (or updated) along with the digital displays at the stations and stops.

For other operators from whom it has information, the TMB App displays the disruptions published by these operators and cannot be held responsible for the quality of the data.
 

ddTAg codes are smart tags, similar to QR codes but with color. There are over 13,000 smart tags distributed across the TMB bus and metro network.

• On buses, you'll find the tags on line identification signs and information panels at stops.
• In the metro, the tags are located at station entrances, lobbies, ticketing areas, ticket validators, stairs, elevators, and platforms.

Thanks to their unique features, these tags can be read on the move, from a much greater distance compared to QR codes, and even from different angles without needing to focus the mobile device's camera.

The TMB App allows you to scan ddTAg codes at bus stops and metro stations from the main page and any of the search tools. The purpose is to provide a shortcut to quickly access information about the station or stop.

By scanning the ddTAg tags, you can instantly access service information for the station or stop, such as upcoming buses or trains and service disruptions, among other details.
 

The TMB App returns real-time and scheduled information for the bus stop or metro station where the ddTAg code was scanned.

The purpose of this functionality within the TMB App is to access information about a stop or station quickly and directly. If the user scans other smart codes located on buildings or other facilities, no information will be retrieved since these are not designed for that purpose.

To obtain the information provided by ddTAg codes located outside TMB stops or stations, other mobile applications, such as Navilens, use this technology and offer other types of information not related to the mobility data of a stop or station.