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TMBbot

TMB's virtual assistant, an AI-based chatbot.

TMBbot responds with information that is currently available on this website through a decision tree created from the most common queries. Response guides are being expanded based on the enquiries received.

You can also ask your questions about T-mobilitat and check the departure time of the next bus (iBus) and the next metro train (iMetro) at a specific stop or station. All you need do is choose iBus or iMetro and, when prompted by TMBbot, enter the bus stop's code or the metro station's official name, in Catalan.

If you prefer, you can ask for our staff to assist you. Just ask TMBbot to deal with an agent; we will reply to you by email, Monday to Friday, from 7 am to 8 pm..

To chat, click on the TMBbot icon, at the bottom right of the website.

You can interact with the bot in natural writing in Catalan and Spanish and through buttons with options you have to choose to get the information you need.

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Remember that you will no longer receive disruption report alerts for this line

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You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

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You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

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Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your places and journeys

  • Win prizes and rewards with the Loyalty Program

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Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Terms of Service

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

You have {0} an alert

Remember that you can manage your alerts from the My favourites

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If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

You have removed {0} '{1}' from your favourites

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

You have removed your account

You have changed your profile

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Remember that the next time you access JoTMBé you should use your new details

We have sent an email to reset your password to the email address {0}.

You have changed your password

You are registered as a new JoTMBé user

You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

You have deleted this address from your places

Remember that you can manage your sites and journeys from the section Places and journeys

You have deleted this journey from your journeys

Remember that you can manage your sites and journeys from the section Places and journeys

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Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

Are you sure you want to delete your account?

Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your places?

Remember that this will slow down your searches for this place

Are you sure you want to remove this route from your journeys?

Remember that this will slow down your searches for this journey

Are you sure you want to delete this address from your places?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

Are you sure you want to remove '{0}' from your favourites?

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
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Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save your places and routes to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Location

Error

Enter a personalised name such as 'home' or 'work'

Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Personal data protection policy

List of personal data processing activities

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

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Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

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