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Proof of delay on the metro

Were you late because of the metro service? We provide you with proof of delay and the extent of the incident

What incidents do we give information on?

Using this form, you can request information on incidents that have brought the metro to a complete standstill for longer than 5 minutes and on unplanned incidents that have left a stretch of metro line with no service.

Metro proof form

Change incidence

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Personal details

Disruption data

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TMB will process your personal data in order to manage the suggestions, complaints and claims received by TMB. You may exercise your rights by contacting dpd@tmb.cat. For more information, please see the personal data protection policy and the list of personal data processing activities.
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You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

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Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

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You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

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Are you sure you want to remove '{0}' from your favourites?

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Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your places?

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Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

Are you sure you want to remove '{0}' from your favourites?

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

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Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

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Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

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Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

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Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save your places and routes to speed up your searches

Location

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Location

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Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Personal data protection policy

List of personal data processing activities

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