-
Skip to content

You are in:

Complaints, claims and suggestions

We listen to your comments and study what can be done to improve our service.

You can use this form to submit any complaint, claim or suggestion about the service we provide. In order to manage your communication efficiently we need specific information.

A signed authorisation is required in order to submit complaints, claims or suggestions on behalf of a third party, as well as a copy of the ID document of both the representative and the person being represented.

The following forms may also be useful for certain specific matters:

  • Lost property form, to find out if the object you lost on TMB transport has been found.
  • Statements form, if you disagree with the minimum fine for a breach of the regulations

Learn about our commitments regarding the handling and response times of complaints, claims, and suggestions. See current list of services and compliance.

Form

* Fields marked with an asterisk are required

Personal details

Date of event

Does your complaint, claim or suggestion require a reply? *

Does your complaint, claim or suggestion require a reply?

Language of the response

Language of the response

Subject of complaint*

The train number is the three digits at the front and rear end of each metro train.
The car number is the four digits on the inside and outside of each metro carriage.
Direction

Attach files

You can attach documents in PDF, JPG, DOC, DOCX, MP4, AVI and MOV format.

4 files of a maximum 4 files.

0 MB of a maximum 50 MB

Description of complaint / Remarks (Maximum 2500 characters) *

Maximum 2500 characters
There are 2500 characters remaining
TMB will process your personal data in order to manage the suggestions, complaints and claims received by TMB. You may exercise your rights by contacting dpd@tmb.cat. For more information, please see the personal data protection policy and the list of personal data processing activities.
Close
© OpenStreetMap contributors
Go back up

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

You have added the '{0}' line to your favourites

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
You do not have any alerts activated

Are you sure you want to alerts notifications for your favourites?

This action will temporarily mute all the alerts that you have configured, until you decide to activate them again.

You have added the '{0}' stop to your favourites

Rename the stop to make it easier to identify

Restore

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

Activate alert
You do not have any alerts activated

Sign up

Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your places and journeys

  • Win prizes and rewards with the Loyalty Program

Sign up with Google
Or
Enter your details
Or enter your details

Very weak password

Weak password
Basic password
Safe password
Very safe password
Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

Nearly done! Confirm your email address

label.jotmbe.register.confirm.caption

We sent an e-mail to so you can activate your account.

Did you not get it?
Send the email again

Terms of Service

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

Already have an account? Log in

You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

You have {0} an alert

Remember that you can manage your alerts from the My favourites

label.jotmbe.modal.confirm-a2.title

If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

You have removed {0} '{1}' from your favourites

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

You have removed your account

You have changed your profile

You have changed your login details

Remember that the next time you access JoTMBé you should use your new details

We have sent an email to reset your password to the email address {0}.

You have changed your password

You are registered as a new JoTMBé user

You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

You have deleted this address from your places

Remember that you can manage your sites and journeys from the section Places and journeys

You have deleted this journey from your journeys

Remember that you can manage your sites and journeys from the section Places and journeys

Reset Password

Forgotten your password?
Enter the email address associated with your account and we will send you a link to reset your password

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

Are you sure you want to delete your account?

Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your places?

Remember that this will slow down your searches for this place

Are you sure you want to remove this route from your journeys?

Remember that this will slow down your searches for this journey

Are you sure you want to delete this address from your places?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

Are you sure you want to remove '{0}' from your favourites?

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save your places and routes to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Location

Error

Enter a personalised name such as 'home' or 'work'

Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Personal data protection policy

List of personal data processing activities

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

There's been an error

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

App Icon

Download TMB App

The trending app